zbaji's Privacy Policy — Your Data, Our Responsibility

Last Updated: January 2026

Introduction & Overview

zbaji is a trusted online gaming platform in Bangladesh that places the highest importance on protecting the privacy of its users. When you create an account on zbaji, play games, or use any of our services, some of your personal information is shared with us. The purpose of this policy is to clearly explain how that information is handled.

We believe transparency about data is the foundation of a healthy relationship. By reading this policy, you will learn what information we collect, why we collect it, how long we retain it, and what rights you have over your data. If you have any questions, please contact our support team.

Scope of This Policy

This privacy policy applies to the zbaji website (zbaji.mom), the mobile version, and all our digital services. It does not apply to third-party websites or services.

What Information We Collect

zbaji collects various types of information, which falls into two main categories — information you provide directly and information collected automatically.

A) Information You Provide Directly

When you register on zbaji or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Postal address or residential details
• Document details required for identity verification (national ID number, etc.)
• Financial transaction details — such as bKash, Nagad, Rocket, or bank transfer information
• Support requests and communication history

B) Information Collected Automatically

When you browse the zbaji platform, some information is collected automatically:

• IP address and device identification details
• Browser type and operating system information
• Page views, session duration, and click patterns
• Information collected through cookies and similar tracking technologies
• Game activity and betting history

C) Information Received from Third Parties

In some cases, as part of the identity verification (KYC) process, we may receive information from legitimate third-party verification providers. This process is carried out to prevent fraud and ensure secure transactions.

Purpose of Using Your Information

zbaji uses your information only for specific and lawful purposes. The reasons we use your information are detailed below:

1. Account Management and Service Delivery

The information you provide is used to create, maintain, and secure your account. This includes login authentication, password recovery, and session management.

2. Processing Financial Transactions

Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Ensuring the security and verification of transactions is our primary goal.

3. Customer Support

Your contact and account information is used to provide quick and effective resolution of your queries or issues. zbaji's 24/7 live chat and email support team is always here for you.

4. Security and Fraud Prevention

User activity data is monitored to maintain platform security and detect any irregular activity. This is essential for protecting the interests of all users.

5. Compliance with Legal Obligations

Necessary information is retained to comply with applicable laws and regulations, respond to legal claims related to investigations, and enforce responsible gaming policies.

6. Service Improvement

Analytical data is used to continuously improve the zbaji platform and user experience. This includes analyzing game performance, simplifying navigation, and identifying technical issues.

Information Sharing and Disclosure

zbaji does not sell your personal information to any third party or transfer it for commercial purposes. However, information may be shared in the limited circumstances described below:

A) Service Provider Partners

Limited information may be shared with selected partners to provide essential services such as payment processing, identity verification (KYC), technical infrastructure, and customer support. These partners are required to follow our privacy standards.

B) Legal Obligations

Information may be disclosed as legally required in response to court orders, regulatory authority directives, or lawful requests from law enforcement agencies.

C) Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Even in such cases, data protection standards will remain unchanged and users will be notified in advance.

D) Security-Related Emergencies

If a person's physical safety is threatened or there is a serious threat to the security of the zbaji platform, necessary information may be disclosed.

Cookies & Tracking Technologies

The zbaji platform uses cookies and similar tracking technologies. These technologies improve your browsing experience and ensure the functionality of our services.

Types of Cookies

• Essential Cookies: Required for login sessions and security features. Without these, the platform will not function properly.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytical Cookies: Collect anonymous data to understand how users interact with the platform.

You can control or disable cookies from your browser settings. Please note that disabling certain cookies may limit some features of the platform.

Data Security Measures

zbaji has implemented industry-standard technical and organizational measures to ensure the security of your information.

Technical Security

• SSL/TLS encryption — all data transmissions are encrypted
• Additional encryption layer at the database level
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication option

Organizational Security

• Strict data access control policies for staff
• Regular training on data protection
• Rapid response plan in the event of a data breach
• Confidentiality agreements with third-party partners

Data Retention Period

zbaji retains your information only for as long as necessary. The retention period is determined based on the type of information and the purpose for which it was collected.

Account-Related Information

All account information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.

Financial Transaction Information

Transaction information is retained in accordance with financial regulatory guidelines and legal requirements. This period is generally calculated from the date of the last transaction.

Log Data and Analytical Information

Technical log files and analytical data are generally kept for a limited period and then automatically deleted.

Your Rights

As a user of zbaji, you have the following rights over your personal information:

Right to Access

You may request at any time to know what information we hold about you. We will provide you with full details within a reasonable time.

Right to Rectification

If there is any incorrect or incomplete information in your account, please contact our support team to have it corrected. Ensuring accurate information is important for secure service.

Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate business reasons.

Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Let us know if you wish to opt out of marketing communications and we will act on it immediately.

Right to Data Portability

You have the right to receive the information you have provided in a common digital format, which may be useful for use with another service.

To exercise any of the rights mentioned above, email us at [email protected] or contact us via live chat.

Protection of Minors

zbaji's services are for persons aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21.

Age is verified during the registration process and we make every effort to prevent minors from registering. If information reaches us that a minor has created an account, we will immediately delete that account and all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Policy Changes and Updates

zbaji may update this privacy policy from time to time. Amendments may be made due to changes in the scope of services, adoption of new technologies, or legal changes.

Notification of Changes

For significant changes, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a direct notification to your registered email
• Updating the "Last Updated" date on this page

Continuing to use our services after a change means you are agreeing to the updated policy. Therefore, you are advised to review this page periodically.